Job description: Inside sales executive.
• Inside sales executive should cold-call / email prospects
that are generated by external sources and identify decision makers within
targeted lists to pilot the sales process.
• Inside sales executive must penetrate all assigned accounts by handling
inbound enquiries, unsolicited prospect calls and outbound calls to existing
customers via phone and email. He should emphasize product/service technical
features, quotations, discuss payment methods and prepare sales order forms
and/or reports to convert them in to sales.
• He/she should perform Post Sale Follow Up (call customer to
ensure welcome letter and contract start date are correct) in coordination with
service delivery engineer as appropriate
• He/she should develop quotations in cooperation with the Pre
sales administrator based on identified sales strategy and information
collected from customer or partners.
• He/she should collaborate with Sales Supervisor and Account
Managers to determine necessary strategic sales approaches needed to perform
ongoing customer need analysis, research of customer requirements through first
party resources.
• He/she must create and deliver qualified opportunities to
Account Managers and maintain and improve the company’s database of prospects
and assist in creating RFP responses to potential clients.
• He/she should follow up by passing leads to account managers
with calls to action, dates, complete profile information, setting up sales
presentations product /service demo’s .
• He/she needs to assist in customer escalation as per
escalation procedure and perform routine follow up calls as per renewal
procedure to hit Renewal Sales Goals
• He/she needs to follow up and completing Contract Activation
Variance & related reports and attend periodic sales training where
applicable.
• He/she should perform reporting functions on an ongoing and
timely basis including Quotations, pipeline follow up, renewals and assist in
completing sales projects including proposals and marketing.
